Water and Wastewater Customer Commitment Statement

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Redland City Council is currently reviewing its Water and Wastewater Customer Service Commitment Statement.

This review is required every five years under the Water Supply (Safety and Reliability) Act.

As part of this review, Council is seeking feedback from the community on our proposed draft.

Visit the Frequently Asked Questions for more details about Service Commitment Statement documents and requirements.

How can you get involved?

Council is inviting your input on the proposed draft. This is your opportunity to share your views through a formal submission before the draft is finalised.

How do you make a submission?

To ensure your submission is properly considered it must:

  • be received between Monday, 26 May and Sunday, 15 June 2025.
  • state any facts or reasons supporting your feedback.

You can make a submission via:

  • This YourSay page (you must register in YourSay to use this option).
  • Email to rcc@redland.qld.gov.au, or
  • Mail to Redland City Council, PO BOX 21, Cleveland Qld 4163.


Redland City Council is currently reviewing its Water and Wastewater Customer Service Commitment Statement.

This review is required every five years under the Water Supply (Safety and Reliability) Act.

As part of this review, Council is seeking feedback from the community on our proposed draft.

Visit the Frequently Asked Questions for more details about Service Commitment Statement documents and requirements.

How can you get involved?

Council is inviting your input on the proposed draft. This is your opportunity to share your views through a formal submission before the draft is finalised.

How do you make a submission?

To ensure your submission is properly considered it must:

  • be received between Monday, 26 May and Sunday, 15 June 2025.
  • state any facts or reasons supporting your feedback.

You can make a submission via:

  • This YourSay page (you must register in YourSay to use this option).
  • Email to rcc@redland.qld.gov.au, or
  • Mail to Redland City Council, PO BOX 21, Cleveland Qld 4163.


Page last updated: 26 May 2025, 01:21 PM