Council's Community Engagement Framework

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Consultation has concluded

Redland City Council has contracted community engagement consultant Articulous to develop a contemporary and practical community engagement framework to inform officers and the Redlands Coast community of the purpose, practice, and use of engagement by Council.

Council is seeking feedback from Friday 9 August to Sunday 25 August to understand the community's thoughts and views on the proposed engagement principles and what the framework should look like.

An operational document, the framework will outline how Council determines how and when it will engage with the community and the principles of Council engagement and provide an understanding of the relevance and limitations of engagement.

The document will also:

  • highlight how Council can use different engagement methodologies to inform stakeholders and capture their input to help solve a problem or make a decision about a project or service
  • introduce the levels of engagement as identified by the International Association for Public Participation (IAP2), an international organisation promoting community engagement globally through targeted initiatives guided by culturally adaptive standards of practice and core values.

In May and June 2024, Council held external and internal consultation exercises and workshops with several stakeholder groups, including community groups, the youth and disability sectors, Council officers and executives, and Councillors. During these consultation activities, a set of key engagement principles were identified that reflect the values of Redlands Coast residents and community groups.

To submit your feedback on the proposed principles of the framework, please take the project survey below.


Redland City Council has contracted community engagement consultant Articulous to develop a contemporary and practical community engagement framework to inform officers and the Redlands Coast community of the purpose, practice, and use of engagement by Council.

Council is seeking feedback from Friday 9 August to Sunday 25 August to understand the community's thoughts and views on the proposed engagement principles and what the framework should look like.

An operational document, the framework will outline how Council determines how and when it will engage with the community and the principles of Council engagement and provide an understanding of the relevance and limitations of engagement.

The document will also:

  • highlight how Council can use different engagement methodologies to inform stakeholders and capture their input to help solve a problem or make a decision about a project or service
  • introduce the levels of engagement as identified by the International Association for Public Participation (IAP2), an international organisation promoting community engagement globally through targeted initiatives guided by culturally adaptive standards of practice and core values.

In May and June 2024, Council held external and internal consultation exercises and workshops with several stakeholder groups, including community groups, the youth and disability sectors, Council officers and executives, and Councillors. During these consultation activities, a set of key engagement principles were identified that reflect the values of Redlands Coast residents and community groups.

To submit your feedback on the proposed principles of the framework, please take the project survey below.


Consultation has concluded

  • Community input to shape Council’s engagement framework

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    Redland City Council is inviting residents to have their say on the proposed principles of the organisation’s draft community engagement framework this month as the consultation process for the project reaches the next stage.

    The draft framework has been developed over recent months in consultation with key stakeholders from across the Redlands Coast community.

    Mayor Jos Mitchell said residents were invited to complete a survey that would help Council determine whether the principles identified in the draft framework met community expectations.

    “I am advised, Council recently carried out internal and external consultation sessions with a range of local stakeholder groups from across the city to develop the draft framework,” the Mayor said.

    “The individuals and groups engaged during this period included local residents, community groups, representatives of the youth and disability sectors, Council staff and Councillors.

    “We are now seeking input from residents to understand if the principles proposed in the draft framework, which are based on these initial consultation sessions, reflect community sentiment.

    “This is an important step in the development of the framework, so we are urging as many people as possible to provide their feedback via the Council Your Say Page before 25 August.”

    The framework will outline how Council conducts community engagement, the principles of Council’s engagement practices, and the relevance and limitations of engagement activities on Redlands Coast.

    Community engagement involves a wide range of activities, such as notifying stakeholders of local projects and approaching the community for their input on Council projects, programs and services.

    “The framework will be informed by best practice examples from across the Australian local government sector, strengthening our engagement activities,” the Mayor said.

    “One of the main aims of engagement is to help Council reach diverse voices across the Redlands Coast community.”

    Council bases its engagement methodology on the five levels of community engagement identified by the International Association for Public Participation (IAP2).

    This is a best-practice model used by a wide range of public and private sector organisations across Australia and worldwide.

    The five pillars of IAP2’s engagement spectrum are informing, consulting, involving, collaborating, and empowering community.

    Submissions are now open and will close at midnight on Sunday 25 August 2024.